Who we are?
Domestic & General is a leading provider of domestic appliance & central heating breakdown services. They have 50 years experience in the field, Domestic & General provides customers with peace of mind and also help the companies with their call center, mailing and other fulfilment needs. Domestic & General is a name trusted by over 2 million people as by trade partners including Zanussi, Comet, Selfridges, Dyson, Hoover and Sony.

Where you can find them?
Domestic & General head office is based in Wimbledon, South West London. They have a communication centre in Nottingham, administrative offices in Bedworth, a mailing facility outside Coventry and their main fulfilment operation is in Burnley, Lancashire. Domestic & General are also active in Europe, working in Austria, Denmark, France, Germany, Portugal, Spain, and the Republic of Ireland.

The rest of the story - and a bit about a sheep
It all started in the Western Australian outback of 1912. Their founder, Samuel Copley, started an insurance company specialising in cover for sheep transportation. Two years later Copley, originally from Huddersfield, came back to the UK, setting up both a bank and a branch of his thriving insurance company. Domestic & General was floated in 1988 and is now fully listed on the London International Stock Exchange. 1990 saw the introduction of Domestic & General Services, a division aimed specifically at trade partners wishing to outsource their mailing, call centre, data management and data processing requirements. Since its formation, Domestic & General Services has acquired an impressive client list that includes many of the leading names in the electrical appliance industry.

The secret of their success
The secret is quite simple - no matter how much they grow, Domestic & General never lose sight of the customer, leading to a customer satisfaction level of 94%. Quite simply, they are not satisfied until you are.

Domestic & General - Pet Health Insurance

Domestic & General do not currently offer an online quotation service for PetPals.

petPals is affordable health insurance for your pet. It covers vets' bills as well as providing financial assistance for advertising and a reward to bring your pet back to the family. Plus, if your pet should be involved in an incident resulting in personal injury to a third party or damage to their property, PetPals will cover you for up to £1 million.

The benefits

Afford the veterinary treatment your pet deserves, including alternative medicine.
Pet Advice Line offering qualified advice for pet-related problems.
Money for advertising and reward to find missing pets.
Help at the end of the telephone 8am - 8pm, 365 days a year.
Excess of just £30 for cats or £40 for dogs (excluded large dog and select breeds) per condition
Pet health protection from just a small amount every month.

What is covered?

Veterinary treatment (in UK) per condition
Excess per condition for cat
Excess per condition for dog
Excess per condition for large dog / select breed
Third Party Claims (dogs only)
Holiday cancellation (up to max. 30 days)
Early death
Boarding Kennel or Cattery Fees
Advertising and reward in UK
Loss by theft or straying
Multiple pet discount - 3 or more
Age limits
Lifetime renewal
Cover start date
DD discount
Accidental damage
Professional dogs
Dangerous Dogs Act

What do I do if my pet needs treatment?

Simply complete and return the claim form found in your policy pack, attaching all relevant receipts and invoices.
Domestic & General will then process your claim, issue a cheque and send it to you without delay. If you cannot find your claim form, call our Internet Serviceline and they will have a new one sent to you right away.

Frequently asked questions for petPals

When will my cover start?
Immediate cover is provided for injury and Domestic & General will accept medical claims 14 days from the date your insurance commences.

Can I keep using my current vet?
Yes, simply send a claim form and the relevant receipts and paperwork to Domestic & General and they will reimburse you, whichever vet you choose. If you do not have a vet, our Internet Serviceline will be happy to help you find one in your area.

Do I have to pay an excess?
There is a fixed excess cats and dogs, (except large dog and select breed) for each condition which is one of the lowest available from any pet insurer. This remains the same regardless of the cost of the treatment your pet requires.

What does third party insurance cover?
This covers damage to other people's property or injury to any other person caused by your dog, for example, if your pet ran out into the road and caused an accident.

Does my pet need a health check before I can get cover?
No. You will only be required to confirm that your pet is healthy at the time of taking out the policy.

Does the age of my pet make a difference?
PetPals will insure your pet with no difference in premium at any age from 8 weeks to 8 years old. If you take out insurance on your pet before he or she is eight years old, you can renew it for the whole of the animal's life without the premium changing because of your pet's increasing age.

Do you offer discounts for more than one pet?
Yes. If you insure 3 or more pets with PetPals, Domestic & General will deduct 10% for each additional pet.

If my dog injures someone am I covered?
Yes, if your dog injures someone or causes an accident, you will be covered for third party claims.

How do I make a claim?
Simply complete and return the claim form found in your policy pack, attaching all relevant receipts and invoices.Domestic & General will then process your claim, issue a cheque and send it to you without delay. If you cannot find your claim form, call our Internet Serviceline on and they will have a new one sent to you right away.

How long does it take to pay a claim?
Under normal circumstances, you will receive a cheque within 10 working days.

Leicester House
17 Leicester Street
Bedworth
Warwickshire CV12 8JP

http://www.domgen.com